User Guide

Welcome to the imase Official Store, brought to you by UNIVERSAL MUSIC STORE.

Engaging with our online shop requires a quick, cost-free member registration.

Getting Started with Member Registration

Before You Register:

Ensure your email accepts messages from [store-info@imase-official.com] to get our

registration and verification emails. Not doing so might block you from registering.

Starting Your Registration:

  1. Access Registration: Head to the "My Page" icon at the top right of our homepage. You'll find screenshots attached to ease your registration journey.

  1. Submit Your Email: Type in your email address, which will serve as your member ID, and hit "submit." This email is key to your account with us.
  2. Verification Process:
  3. After entering your email, you’ll receive a 6-digit code via email. This code is crucial for completing your signup. Please enter it where prompted to finish setting up your account.

 

Important Details:

  • Code Expiry: The 6-digit login code is only active for 15 minutes. If it expires, you’ll need a new one for each login. Note that creating a password isn't part of our signup.
  • Didn’t Get the Email?: If our email doesn’t show up, double-check your email settings, look through your spam or trash folders, and make sure [store-info@imase-official.com] is not blocked. Repeat these steps if necessary.

Once you've successfully completed these steps, your shipping and contact details provided during any purchase are saved to your member profile. You can view and update this info anytime on "My Page."

Quick Guide to Shopping

Before You Start: Ensure you're registered and logged in to shop. 

How to Shop:

  • Choose Your Items: Browse our catalog. Use "Add to cart" for items you want, or "Buy it now" to skip straight to purchase.

  • Review Your Cart: Check your cart’s contents (titles, quantities, etc.) and click "Check out" to proceed.

  • Enter Your Details: Provide your shipping address and payment method.
  • Finalize Purchase: Confirm all details are correct and click "Pay Now" to complete your order.

 

Shipping Details:

  • Consolidated Shipments: All items in an order ship together at the latest date available.
  • Pre-order vs. Regular Items: For separate shipping of pre-order and regular items, please place distinct orders.
  • Shipping Costs: Total payment includes item price and shipping, calculated after address entry.

Important to Know:

  • Check Local Regulations: Before buying, please ensure you understand your local import rules to avoid issues with cancellations or returns.
  • Media Product Compatibility: Be aware of region codes for DVDs, Blu-ray Discs, and video games. Japan uses region code 2 for DVDs and A for Blu-ray Discs. Ensure your player is compatible.

Order Information Submission Guide

  • Getting Your Order Right:

To get your items from the imase Official Store to you smoothly, it's vital to carefully enter your shipping details: the name, address, and contact info must be accurate for successful delivery.

  • Steps for Entering Your Address:

Be Precise: Make sure all shipping address details are correct and your address is entered in English to avoid delivery issues.

For International Customers:

Use single-byte alphanumeric characters for your address to ensure proper handling of your order abroad.

Confirmation Email:

After placing your order, you'll receive a confirmation email. Make sure [imase-official.com] is not blocked by your email settings.

Important Notes:

  • Address Changes: Once your order is placed, the shipping address can't be changed. Double-check your address before confirming your order.
  • Non-Delivery Policy: We can't cancel, refund, or resend orders if they can't be delivered due to incorrect address entry, relocation, absence, or unpaid customs duties. The store isn't liable for lost packages due to these reasons.
  • Accuracy Matters: Incorrect address details can significantly delay your order. Ensure your shipping address is entered correctly.

 

Shipping Method Selection and Guidelines

Overview:

Your selections from the imase Official Store are dispatched directly from Japan. Here's a breakdown of shipping methods and guidelines to ensure your order is processedsmoothly.

 

Domestic Shipping within Japan:

  • Carrier: Orders are shipped via Yamato Transport (Note: Standard mail delivery is not available).
  • Shipping Fee: A flat rate of 800 yen (tax included) applies.
  • Delivery Scheduling: Arrange specific delivery times through Yamato Transport's scheduling service, available:
  • https://www.kuronekoyamato.co.jp/ytc/en

Order Tracking:

  • Parcel Inquiry Service: Track your order's delivery status by using the "Parcel Inquiry Service" link found in the "Shipping Status" section of the "Shipment Completion" email, entering your provided "Inquiry Number".
  • My Page Tracking: Additionally, you can monitor your order's details, including the estimated shipping date and inquiry number, by navigating to "My Page" >"Orders" after logging in.

 

International Shipping:

  • Available Carriers: Choose between DHL and EMS for international deliveries, with fees based on your destination.
  • Signature Requirement: A signature may be needed at delivery. If you're not present, a notice will be left, or the package will be re-delivered later.
  • Missing "Shipment Complete" Email: Should you not receive this email, please directly contact the carrier.

Key Shipping Policies:

  • Unified Shipping: We ship all items in an order together based on the latest available shipping date.
  • Pre-orders and Regular Items: For earlier delivery of regular items, please place them in a separate order from pre-order items.
  • Invoice Inclusion: Each order includes an invoice essential for possible replacements. Please keep it in a safe place.

Special Considerations:

  • Geographic Restrictions: Shipping restrictions to certain countries or regions may apply. You'll be notified during the selection process if your order is affected.
  • Cancellation Potential: Orders may be cancelled due to shipping complications or global conditions, even after confirmation.
  • China Shipments: Packages not cleared through customs or with unpaid duties in China will be disposed of, with no refunds issued for these packages.

 

Payment Method

Explore the variety of payment methods available at the imase Official Store, tailored to fit the diverse needs of our global customer base. Each payment option is designed for transparency and efficiency, adapting to the specific products you choose.

 

 

 

 

Credit Card

Credit cards accepted : VISA, Mastercard, American Express, JCB

■Usage Limit

The total purchase amount (including shipping and handling charges) must be less than 300,000 yen (including tax).

Payment method is "lump-sum payment".

No handling fee is charged.

■Billing timing

Credit card payment is processed when the order is confirmed. Please note that you will be billed at the time your order is confirmed.

The date of debit depends on the credit card. Please contact your credit card company directly.

The timing of payment may differ depending on the product. In such cases, please confirm the information on the product page.

■Security Code

The security code is the last 3 digits of the 7-digit number printed in the upper right corner of the signature panel on the back of the card. （The upper four digits are the last four digits of the card number.)

■Other Notes

Credit cards in the name different from that of the person placing the order cannot be used.

The payment method is "lump-sum payment. Installment payment" and "bonus lump-sum payment" are not available.

Some debit cards and prepaid cards may not be accepted. (Please contact your credit card company for details.)

(Since payment is processed at the time the order is confirmed, the product price (including shipping charges) will be billed at the time the order is confirmed.

 

PayPal

PayPal is an easy and secure payment, remittance, and transfer request service used by over 400 million users in more than 200 countries and regions worldwide.

■The total purchase amount (including shipping and handling charges) must be less than [300,000 yen (including tax)].

■Commission fee: Free of charge

■Billing timing

PayPal will process your payment when your order is confirmed. Please note that you will be billed at the time your order is confirmed.

The timing of payment may differ depending on the product. In such cases, please confirm the information on the product page.

■Precautions when using PayPal

We accept Visa, Mastercard, American Express, JCB, Discover, and UnionPay with PayPal account.

 

Mobile carrier payment (au Easy Payment/au WALLET, Softbank One-Stop Payment, Y! Mobile One-Stop Payment, Docomo Payment)

Mobile carrier payment is processed when your order is confirmed. Please note that you will be charged when your order is confirmed.

■The total purchase amount (including shipping and handling charges) must be less than [100,000 yen (including tax)].

■Handling fee: Free

■The available amount for mobile carrier payment varies depending on your carrier contract status, so please check with your carrier before use.

 

Konbini

Convenience store payment is a payment service that allows customers to pay for products purchased on e-commerce sites at major convenience stores or across the country or their websites, using a specific number issued at the time of purchase.

Convenience store payment is processed when the order is confirmed. Please note that you will be billed at the time your order is confirmed.

 

You can choose the convenience store to make your payment from the following options.

Available convenience stores: 7-Eleven, FamilyMart, Lawson, Ministop, Daily Yamazaki, Yamazaki Daily Store, Seico Mart

 

■Handling fee: 110 yen (tax included)

■The maximum payment amount per transaction is 299,999 yen.

 

PayPay

PayPay is a cashless payment service that uses a smartphone app to make QR code payments.

PayPay is processed when the order is confirmed. Please note that you will be billed at the time your order is confirmed.

 

■The total purchase amount (including shipping and handling charges) must be less than [300,000 yen (including tax)].

■Commission fee: Free of charge

 

*Mobile carrier payment, convenience store payment, and PayPay are only available to customers in Japan.

*Please make sure to confirm that the shipping address is correct before completing your order and proceeding to order confirmation.

*Recipients of international shipments are subject to import taxes, fees, duties, and other charges. For details, please check the official website of each shipping company.

DHL: https://mydhl.express.dhl/jp/ja/help-and-support/faqs/duties-and-taxes.html

EMS: https://www.post.japanpost.jp/int/use/writing/ems_customs.html

 

Fees other than the price of goods

・Consumption tax

・Shipping charges

・Payment service fee

・Import duties and other taxes, customs charges, fees, etc.